When you reach out to us about app development services, we collect information that helps us understand your project needs and communicate effectively. This includes basic contact details like your name, email address, phone number, and company information if you're representing a business.

We also collect technical information about your website visits through standard web analytics. This helps us understand which pages are most useful and improve our site experience. We don't track you across other websites or build detailed profiles beyond what's necessary for our business relationship.

Everything we collect serves a specific purpose in delivering app development services or maintaining our business relationship. We use your contact information to respond to inquiries, schedule consultations, and provide project updates. Project details help us create accurate proposals and develop solutions that meet your specific needs.

Your information also helps us improve our services over time. We analyze project patterns to identify common client needs and refine our development processes. Communication records help us maintain continuity across team members and ensure nothing falls through the cracks during long-term projects.

We occasionally send updates about new services or industry insights that might interest existing clients, but these communications are infrequent and you can opt out anytime. We never sell your information to third parties or use it for purposes unrelated to our app development services.

We keep your information within our team unless sharing is necessary for project delivery or required by law. Sometimes we work with trusted partners like cloud hosting providers, analytics services, or specialized consultants to deliver comprehensive solutions. These partners only access information relevant to their specific role and are bound by similar privacy commitments.

If you're working on an app that requires integration with third-party services, we may need to share relevant technical details with those providers. We always discuss these requirements upfront and get your approval before sharing any sensitive information.

In rare cases, we might need to disclose information to comply with legal requirements, protect our rights, or respond to valid legal requests. If this happens, we'll notify you unless legally prohibited from doing so.

You have several rights regarding your personal information, and we've made it easy to exercise them. Under Taiwan's Personal Data Protection Act and international privacy standards, you can access, correct, or delete your information at any time.

To exercise any of these rights, simply email us at support@flowtechneuron.com with your request. We'll respond within a few business days and complete most requests within 30 days. There's no charge for reasonable requests, though we might ask you to verify your identity first.

We protect your information using industry-standard security measures appropriate for a growing app development company. This includes encrypted data transmission, secure cloud storage with reputable providers, and restricted access to sensitive information within our team.

Our development work often involves handling sensitive business logic and user data for client apps. We apply the same security principles to your personal information that we use for protecting app user data – encrypted storage, regular security updates, and careful access controls.

While we implement strong security measures, no system is completely foolproof. If we ever experience a security incident that affects your information, we'll notify you promptly and take immediate steps to address the situation. We also regularly review and update our security practices as technology evolves.

We keep your information only as long as necessary for business purposes or legal requirements. Active project information is retained throughout our working relationship and for reasonable periods afterward to provide ongoing support and maintain project records.

Contact information for past clients is typically kept for up to five years to maintain business relationships and provide references for similar projects. Financial records are retained according to Taiwan tax and accounting requirements, usually seven years from the transaction date.

Website analytics data is automatically purged after 26 months, and routine communication records are regularly cleaned up to keep only essential project documentation. You can always request earlier deletion of your information if you prefer shorter retention periods.

As an app development company serving clients globally, some of your information may be processed outside Taiwan. We use cloud services and tools that may store data in various locations, always with providers that maintain strong privacy protections and comply with international data transfer requirements.

When we transfer information internationally, we ensure adequate protection through standard contractual clauses, provider privacy certifications, or other legally recognized safeguards. This applies whether we're collaborating with international clients or using global development tools and platforms.

All our major service providers, including cloud hosting and communication tools, maintain certifications for international data protection standards. We can provide specific details about data locations and safeguards for any particular service upon request.

We update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated version on our website with a new effective date.

Minor clarifications or administrative updates may be posted without individual notification, but we'll always maintain the same fundamental commitments to privacy protection and transparent communication about our data practices.

We recommend reviewing this policy periodically, especially if you're a long-term client or have ongoing projects with us. You can always find the most current version at flowtechneuron.com/privacy-policy.